9.13.100 Duties and authority of the Alarm Administrator.
A. The Alarm Administrator shall:
1. Designate the manner and form of alarm dispatch requests and the telephone numbers to be used for such requests; and
2. Establish a procedure to accept cancellation of alarm dispatch requests.
B. The Alarm Administrator shall establish a procedure to acquire and record information on alarm dispatch requests including the following information:
1. Identification of the alarm site;
2. The date and time alarm dispatch request was received, including the name of the monitoring company and the monitoring operator’s name and number;
3. Date and time of an officer’s arrival at the alarm site;
4. The alarm zone and zone description, if available;
5. Name of alarm user’s personal representative present at the alarm site, if any;
6. Whether an officer was unable to locate the address of the alarm site; and
7. The cause of the alarm signal, if known.
C. The Alarm Administrator shall establish and implement a procedure to notify the alarm user of a false alarm. The notice shall include the following:
1. The date and time of an officer’s response to the false alarm; and
2. A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting false alarm fees; and
3. The false alarm fees incurred.
D. The Alarm Administrator may require that a conference be held with an alarm user and the alarm installation company or monitoring company responsible for repairing or monitoring of the alarm system to review the circumstances of each false alarm. The conference may be held in person or by telephone call, at the Alarm Administrator’s discretion. Failure to participate by any of the notified parties will result in suspension of their alarm user permit or the alarm company business permit after a written notice has been sent.
E. The Alarm Administrator may establish an alarm user awareness class. The Alarm Administrator may request the assistant of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to avoid creating false alarms.
F. If a false holdup alarm has occurred and the alarm was triggered using a single action, nonrecessed button, the Alarm Administrator may consider a waiver of the false alarm fee if action is taken by the alarm user to remove or replace the single action, nonrecessed button.
G. The Alarm Administrator will make a copy of this chapter and/or a summary sheet available to each alarm user. [Ord. 526 § 2, 2010.]