9.13.060 Duties of alarm users.
A. An alarm user shall:
1. Complete the customer false alarm prevention checklist available from their alarm installation company or through the Police Department’s online website, and send the checklist to the Alarm Administrator.
2. Maintain the alarm site and the alarm system in a manner that will minimize or eliminate false alarms.
3. Make every reasonable effort to arrive at the alarm system’s location within 30 minutes after being requested by the monitoring company or law enforcement agency in order to:
a. Deactivate an alarm system;
b. Provide access to the alarm site; and/or
c. Provide alternative security for the alarm site.
4. Provide to the monitoring company the names and telephone numbers of at least two individuals who are able and have agreed to:
a. Receive notification of an alarm system activation any time;
b. Respond to the alarm site at any time in the presence of the Lakewood Police; and
c. Provide access to the alarm site and deactivate the alarm system, if necessary. An alarm user will notify the monitoring company when this information changes.
5. Not activate an alarm system for any reason other than an occurrence of an event that the alarm system was intended to report.
B. An alarm user shall not use automatic voice dialers for any type of alarm system. No person shall operate or cause to be operated any automatic dialing device which, when activated, uses a telephone device or attachment to automatically select a telephone line leading into the Police Department or transmit any prerecorded message or signal. Waiver: An automatic voice dialer is allowed as long as it is not connected to the Police Department. It may be used to alert the user only or others.
C. An alarm user shall not use any type of alarm system that is rigged to produce a temporary disability or sensory deprivation through use of chemical, electrical, sonic or other means, including use of devices that obscure or disable one’s vision.
D. Installation of a protective-reactive device can only be done with the prior written approval of the Chief or his/her designee. During any alarm at such a site, a responsible party must be contacted and confirm that he or she will respond to the alarm site to disarm the device.
E. After the effective date of this chapter, an alarm user shall not operate or cause to be operated any alarm system capable of sending one plus duress alarms. Within 180 days of the effective date of this chapter, all alarm users shall authorize their alarm installation company to reprogram all existing duress alarms which utilize a one plus duress code.
F. After the effective date of this chapter, an alarm user shall not operate or cause to be operated any alarm system with single action or nonrecessed button robbery, duress, or panic devices. Within 180 days of the effective date of this chapter, all alarm users shall authorize their alarm installation company to replace existing single-action devices with devices that have dual action at a minimum.
G. An alarm user shall keep a set of written operating instructions for each alarm system at each alarm site.
H. All alarm users shall agree with their alarm installation company or monitoring company to go through an “acclimation period” for the first seven days after installation of an alarm system, during which time the alarm installation company or monitoring company will have no obligation to respond to, nor will it respond to, any alarm signal from the alarm site, or make an alarm dispatch request to law enforcement, even if the alarm signal is the result of an actual alarm event. Exceptions to the “acclimation period” of nonresponse can be made by the Chief in special circumstances, including but not limited to, domestic violence and stalking. [Ord. 526 § 2, 2010.]